April 28, 2004
Michael and Paula Phillips
Coordinated Kitchen and Bath
123 East 151 Street
North Vancouver BC V7L IB2
Dear Mike and Paula
Thank you again for the fantastic renovation work your company carried out in our kitchen and bathroom. The experience was excellent from start to finish. It is an understatement to say we are very happy customers.
The amazing, patient, expert, and detail-oriented work of Michael Williams has been outstanding. The
professionalism he displayed throughout this project was exceptional.
From our initial enquiry about a small bathroom reno, Mike’s expert advice and product knowledge convinced us to choose your company for what became a much larger project. In fact, after our initial meeting with Mike, and the budget breakdown he prepared, we did not seek any other quotes-so confident were we in Coordinated’s ability to do this job on time and on budget. Our confidence was well placed.
Mike designed a great plan, and a schedule that gave us time to adjust the plan and product selection to fit our personal choices before the project was started. Even during the project, when we wanted small (but to us, significant) changes, there was never a problem that Mike didn’t solve. Our satisfaction always
came first.
Mike’s time-management and interpersonal skills are exceptional. Even though your company manages many projects at once, we always felt that ours was the only one. We were pleased that our project was completed within the 3-4 week schedule that Mike proposed-even when the countertop needed to be pulled out of a hat!
Mike kept us informed throughout the project when trades people would be coming by, and he was always quick to respond to any calls we made.
The quality of the trades people you employ is also remarkable. They clearly take pride in their skills and are satisfied only when the client is. The workers were always respectful of our home and our time.
We are very proud of our “new” home. Your company has given us a jewel of a kitchen and bathroom. We only wish we had other rooms for you to renovate! Thank you once again and all the best to you and your amazing trades people.
Yours truly

Mike Sainsbury and Steve Peace