November 17, 2001
Michael Phillips
Coordinated Kitchen and Bath
123 East 1st Street
North Vancouver B.C.
V7L 1B2

Dear Michael:
Thank you for a job well done!! We don’t normally write letters of this kind when contractors have finished their job, because when one hires a contractor to perform a job he expects the job to be well done. But in your case we wish to thank you not only for a job well done but also for the manner in which it was done. Your way of presenting ideas and suggestions made us feel like they were our ideas so that at no time did we feel that we were being coerced into something we didn’t want. When we wanted something that was difficult to do or that you were not necessarily in agreement with, you saw that it was done to our satisfaction!

We were also extremely pleased with the tradesmen you supplied to do the work. They were all talented, efficient, punctual and friendly, keeping the disruption such a job entails to a minimum. Your timing of the work to meet our traveling needs was also much appreciated.

Now, we are enjoying our new kitchen immensely, revelling in the ease of finding things and reaching them, and listening to the accolades of visitors to our new kitchen!!

We would not hesitate to recommend you and your associates to new prospective clients.
Once again thanks for a job well done! !!

Jack and Lois Hardy